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Customer Service Fundamentals

Courses Included: Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service over the Phone …

STUDENTS ENROLLED

    Courses Included:

    Customer Service Fundamentals: Building Rapport in Customer Relationships
    Customer Service in the Field
    Customer Service over the Phone
    Internal Customer Service
    Customer Service Confrontation and Conflict
    Shaping the Direction of Customer Service in Your Organization
    Aligning Performance to Key Indicators
    The Angry Caller: What’s Your Plan?

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