Call Center / Customer Service / Customer Facing Professional – A Unique Package of 80 Learning Assets. 45 courses + 10 Business Impact Scenario vignettes, 1 Challenge series Multi path Gaming Simulation + 20 Online Books + 4 Monthly Articles
Call Center / Customer Service / Customer Facing Professional :Learning Roadmaps provide intuitive paths for achieving and maintaining expertise and are aimed at new and existing call center employees. Subject areas include developing customer service skills, building customer focus, frontline call center skills, dealing with incidents, and call center management. The Call Center KnowledgeCenter contains the following roadmaps: E-mail Essentials for Business, Telephone Essentials for Business, Listening Essentials, Critical Thinking Essentials, Customer Service Fundamentals, professionalism and Business Etiquette, Leading Teams, Management Essentials, Customer Focus, Customer Advocacy, Customer Service Representative: Professionalism, Customer Service Representative: Skills, and Customer Service Representative: Process.
3 Call Center Career Roadmaps – Latest & dynamic contents
Roadmap 1 : To gain customer service and call center skills
Roadmap 2 : To improve your call center skills
Roadmap 3 : To improve your call center management skills
Audience: All under graduates and graduates
Duration : 12 Months Subscription, named user license with every learning activity tracking* (Any misuse or Pseudo use will call for cancellation of Login id)
Unique access Site: Every user will have a customized unique site for his/her Learnings.